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Advert Details for:
CUSTOMER RELATIONSHIP EXCELLENCE Public

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Advert Code: 335355

Training Program Title: CUSTOMER RELATIONSHIP EXCELLENCE

Program Type: NON-TECHNICAL COURSE

Course Objective: At the end of course, the trainees shall be able to:- o Formulate and apply strategies for attracting and winning new customers. o Identify and develop customers requirement in buying decisions and relationship. o Identify and develop customer relations as vehicles for customer satisfaction and sustained patronage. o Appraise customer relations as a strategy for managing competition and achieving a competitive edge.

Course Scope: a. Customer Relations concept b. Sales objectives and functions. c. Managing the sales force. d. Service Quality and customer expectations e. Effective communication and customer relations f. Handling customer complaints. g. Know your customer concept (KYC)

Course Description: Managing a company's interaction with current and future customers cannot be downplay in competitive business environment that is getting more challenging on a daily basis. Consequent upon this, many companies and business organizations are now going extra mile to get to know their customers so as to make them feel happy. Nowadays, customers want more than just being satisfied as they expect Sales Representatives and Company to know them, understand and recognize them. This course therefore is designed to acquaint frontline Officers, Marketers and Customer Service Officers, the strategic approaches of putting customers at the heart of the business such that they are appreciated, recognized and respected

Eligibility: Middle Managers & Senior Managers (Customer service section)

Training Cost (NGN): 50,000.00

Maximum Payment Installment: 1

Minimum Initial Deposit: 50,000.00

Publication Date: 07-Jan-2019

Advert Close Date: 03-Feb-2019

Payment Close Date: 03-Feb-2019

Projected Training Start Date: 04-Feb-2019

Actual Training Start Date: 04-Feb-2019

Projected Training End Date: 06-Feb-2019

Actual Training End Date: 06-Feb-2019

How
to Apply
Apply for
this Course




Training Centres: 1

SNTraining Centre
1. RTC AKANGBA


NB: For further enquiries, please contact the NAPTIN HelpDesk/Support via email on support@naptinportal.com